General Privacy Policy Introduction Thank you for your interest in our company. The protection of your data is important to us, so we have made it our mission to safeguard and protect your data and your rights in relation to data. Personal data such as names, addresses, email addresses and telephone numbers are always processed in accordance with the General Data Protection Regulation, as well as with the country- specific data protection regulations relevant to us. This Privacy Policy contains information about the type of data that we collect, the extent to which we collect data and its purpose, and also about the rights that you have, provided that personal data has been collected or processed. Throughout the Privacy Policy, we use various legal and technical terms. An explanation for these can be found in the section entitled "Definitions". As the persons responsible for data processing, we have taken various different technical and organizational measures to ensure the personal data that we process is protected as completely as possible. Internet-based data transfer can however create security gaps, which means that absolute protection cannot be guaranteed. For this reason, you also have the option to communicate personal data to us through alternative methods, i.e. by telephone. This Privacy Policy applies to personal data of our customers and suppliers, as well as of the visitors to our website. If you do not agree with a certain aspect of our Privacy Policy, you are entitled to certain legal rights, where applicable. These are described in the respective section below. 1. What personal data do we collect? User data: If you are a customer of eac Laboratories s.a., i.e. a user of our software, we must collect and use certain personal data in order to provide the right services to you, e.g.: to deliver goods ordered, to distribute updates and patches for your software, to ensure that your software's licence is properly managed and to prevent product piracy, as well as to provide you with information about offers which could be of interest to you. Supplier data: We require certain information from our suppliers and providers in order to ensure that operations run smoothly. This includes taking contact details for the responsible person in your company in order to communicate with them. We also require further information such as your bank details, so that we can pay you for the services that you have provided (subject to contractual agreement). Visitors to the website: We do not collect data from visitors to the website. 2. From whom is personal data collected? User data: We generally only collect your personal data directly from you. Supplier data: We only collect your personal data directly from you in the course of working together with you. Visitors to the website: When you visit the website, we do not collect data using cookies. We only collect data from you when you contact us via the websites, for example when you enter information into a contact form. 3. Why we collect personal data and what we use it for User data: We collect and use information about our customers (i.e. users) primarily to make sure that the contractual agreement between you and eac Laboratories s.a. is properly implemented in order to ensure a smooth business relationship. For example, we require personal data in order to process sale and license agreements and so that we can send you the products that you have ordered. A user account, which stores personal data, is required to use our software. We require this in order to offer you multi-user licence management and to prevent product piracy. We also partly require personal data from you in order to provide you with our services (such as customer support) in the best possible way. Supplier data:We use your personal data primarily for two reasons: The first is to make sure that the contractual agreement between you and eac Laboratories s.a. is properly implemented in order to ensure a smooth business relationship. The second is to ensure compliance with legal regulations. Visitors to the website: We do not collect data from visitors to the website. 4. Disclosure of personal data User information We transmit your personal data for the following reasons: The first is to ensure that you receive the goods that you have ordered from us (i.e. transmission to a delivery service provider), to payment service providers like PayPal, to companies that dispatch the newsletter for us and/or to companies that provide us with support services. Supplier information Unless you have specified otherwise, we can disclose your information to any of our group companies as well as associated third parties, e.g. service providers and organizations which we use and provide services for. Visitors to the website EAC Laboratories s.a. will never transmit your personal data any third parties such as  web analytics service providers, affiliate networks, marketing automation platforms and social media services. 5. Duration for which we store personal data The criteria for the duration of storage for personal data is the respective legal retention period, after which the data will be deleted. In addition to this, we save the respective data only provided that they are still necessary for the fulfilment of a contract. 6. Rights of the person affected Which rights do you have in relation to your personal data stored by us? Even if we already hold your personal data, you are entitled to various rights with regard to this information. If you would like to talk to us regarding this, please do not hesitate to contact us. We will make every effort to take care of your query as soon as possible and every case will be treated in accordance with applicable legal regulations. Please note that we may record our communication in order to better solve the issues raised by you. Insofar as we save your personal data, certain legal rights apply (the "rights of the person affected"), which we will outline here. Right to access information At any time, you have the right to request us to confirm which information we have saved about you, and to request that this information be changed, updated, or deleted. We can then comply with your request. We also have the following options:We may ask you to confirm your identity, or request further information, and provided that this is permitted by law, we can decline your request. In this case, we will explain the reasons for doing so. Right to objection If we use your data because we believe this is in our legitimate interests and you do not agree, you have the right to object. We will respond to your request within 30 days. In certain cases, we are entitled to extend this period. We will usually only disagree in very narrowly defined circumstances. Right to revoke consent If we have obtained your consent to process your personal data for specific activities (for example, in order to send you advertisements), you can revoke this consent at any time. Right to correction You have the right to request that the personal data concerning you be immediately corrected or amended. Right to deletion In certain situations (for example, if we have unlawfully processed your data) you have the right to request us to delete your personal data. We will reply to your request within 30 days (in certain cases, we may however have the right to extend this period) and we will only disagree in very specific, narrowly defined circumstances – for example, if the data is absolutely necessary in order to continue to provide our services to you or to ensure the protection of our intellectual property. If we agree to your request, we will delete your data, but we will generally assume that you wish your name to be included in the list of persons that do not want to be contacted. In this way, we minimize the chance that you will be contacted in the future should your data be collected separately under other circumstances. If you do not wish this, please let us know. Right to restrict processing Instead of requesting deletion, you can also request from us that the processing of your data be restricted or blocked. We will also reply to this request within 30 days, except if we still need the data, for example in order to continue to provide our services to you or to ensure the protection of our intellectual property. Right to data portability Should you wish, you have the right to transfer your data from us to another person responsible. We will support you by transferring your data directly for you or by providing you with a copy in a standard machine-readable format. Rights relating to automated decisions (profiling) Under certain circumstances, you have the right not to be subject to a decision that has been based exclusively on automated processing and that will have legal effect against you. However, under certain circumstances we may have a legitimate interest in such automated decision-making. 7 Use of cookies Our website does not use "cookies". Commonly cookies are small text files that are saved on the hard drive of your PC (client) for a defined period. Other cookies stay on your computer and allow to recognize your computer on your next visit (permanent or persistent cookies). You can prevent cookies from being installed at any time by selecting the option "Do not accept cookies" in your browser. In addition, you can at any time delete cookies via your Internet browser or another software program. This can be done with any standard Internet browser. Use of our website As mentioned above, we do not collect data from visitors to our websites. You can use our websites without having to provide any personal data. We do not use any application of third party tools and services on our websites.   Legal basis for the processing of your data 1. Legitimate interest According to Article 6 (1) f) of the GDPR, we are permitted to process your data even without express consent, provided that if this is necessary to safeguard our legitimate interests or those of a third party, as long as your interests or your fundamental rights and freedoms requiring the protection of personal data, do not outweigh this. We do not believe that the following activities adversely affect persons in any way. On the contrary, they help us provide more tailored and efficient services to you and are therefore beneficial to all parties. However, you still have the right to object to our processing of your personal data on this basis, as mentioned above. User data: We must ensure that our business activities run smoothly, so that we can continue to provide you with our products and services of the usual quality and at a reasonable price. For this reason, we require your data in order to fulfil our contracts with you, to bill you for our services and supply you with our products, to answer your support queries and so that we can provide you with updates and patches for your software. Lastly, we also require your data in order to protect our intellectual property in the form of our software and content from misuse and piracy by using the data stored in your user account. It is therefore in our legitimate interests to use your data. We have our own legal obligations and it is in our legitimate interest to insist on their fulfilment. If we believe in good faith that this is necessary, we may therefore disclose your information for the purposes of law enforcement or tax collection or actual or threatened disputes. Supplier data: We use and save personal data from persons within your organization to use your services as one of our suppliers or service providers. We also save your financial data so that we can pay you for the services that you have provided. We assume that all the activities in this area to be in our legitimate interest as recipients of your services. 2. Agreement Under certain circumstances, we may need your consent to process your personal data in connection with certain activities. Depending on what exactly your data is needed for, we will either ask for your explicit consent via "opt-in" or silent consent via "soft opt-in". According to Article 4(11) of the GDPR, consent (via opt-in) "is classed as "any voluntary declaration of intent, in an informed and unequivocal manner, in the form of a declaration or other clear affirmative act, with which the person concerned indicates their consent to the processing of personal data concerning themselves"." Put simply, this means that: you must voluntarily give us your consent without us putting any kind of pressure on you; you must know what you are granting consent for - we will therefore ensure that we have provided you with sufficient information; and you must give us your consent in the form of a positive, affirmative act. In most cases, we will provide you with a field that you must mark so that this requirement is clearly and unambiguously fulfilled. We keep a record of the consent that you have given in this way. As previously mentioned, in some cases consent by soft opt-in is sufficient. We may advertise products and services that are related to the products we offer (especially our software and the content we offer) and services (for example in the hosting area), provided that you have not actively unsubscribed from these communications. As previously mentioned, you have the right to revoke your consent to these activities by contacting our data security officer 3. Assertion, exercise or defence of legal rights Sometimes it may be necessary for us to process personal data in connection to the pursuit or defence of legal claims. This may occur, for example, if we require legal advice in relation to legal proceedings or are legally obliged to retain or disclose certain information in the course of legal proceedings. Definitions The EAC Laboratories s.a. Privacy Policy is based on terms used by the European directive and regulation provider at the point when the General Data Protection Regulation (GDPR) was issued. Our Privacy Policy is intended to be easy to read and understandable for the public as well as for our customers and business partners. Therefore, we would like to explain in advance the terms used. In this privacy statement, we use the following terms amongst others: "personal data": Personal data is all the information which refers to an identified or identifiable natural person. A natural person is identifiable when they can be identified directly or indirectly, in particular by assignment to an identifier such as a name, an identification number, location data, an online identifier or one or more special characteristics that express the physical, physiological, genetic, psychological, economic, cultural or social identity of this natural person. "person concerned": A person concerned is any identified or identifiable natural person whose personal data is processed by us. "processing": Processing is any operation or series of operations carried out with or without the aid of automated procedures in connection with personal data. These include, but are not limited to, the collection, arrangement, storage, adaptation or alteration, reading, retrieval, use, disclosure by transmission, comparison or linking, restriction, deletion or destruction of personal data. "profiling": Profiling is any kind of automatic processing of personal data that involves using this personal data to assess certain personal aspects that refer to a natural person, especially in order to analyze or predict aspects related to work performance, economic condition, health, personal tastes, interests, reliability, behavior, place of residence or relocation of this natural person. As a responsible company, we refrain from using any sort of profiling. "Pseudonymization": Pseudonymization refers to the processing of personal data in a way in which it can no longer be assigned to the specific person concerned without the use of additional information. "responsible party": The responsible party is a natural or legal person, authority, institution or other body that alone or together with others decides on the purposes and means of personal data processing. "contract processor": A contract processor is a natural or legal person, authority, institution or other body that processes the personal data on behalf of the responsible party. "receiver": A receiver is a natural or legal person, authority, institution or other body that discloses personal data, regardless of whether this is relating to a third party or not. However, authorities which may receive personal data under Union law or the law of the Member States within the framework of a particular investigation mandate are not considered as recipients. "third party": A third party is a a natural or legal person, authority, institution or other body other than the person concerned, the responsible party, the data processor and persons authorized to process the personal data under the direct responsibility of the person responsible or the data processor.
eac Laboratories s.a. Route d‘Eupen 212 B-4837 Baelen phone +32 (0)87 59 66 59 fax +32 (0)87 59 66 58 email info@eac.be
The mentioned product names may be registered trademarks of their respective owners. All images are presented exclusively for a better understanding of the text content and may only be used for this purpose. Any reproduction rights are reserved. No part of this website - whether text or images - may be reproduced in any form without expressed written consent from EAC Laboratories s.a. and respective third parties content owners. Imprint Privacy Policy                              Copyright © 2003-2019 eac Laboratories s.a.
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General Privacy Policy Introduction Thank you for your interest in our company. The protection of your data is important to us, so we have made it our mission to safeguard and protect your data and your rights in relation to data. Personal data such as names, addresses, email addresses and telephone numbers are always processed in accordance with the General Data Protection Regulation, as well as with the country-specific data protection regulations relevant to us. This Privacy Policy contains information about the type of data that we collect, the extent to which we collect data and its purpose, and also about the rights that you have, provided that personal data has been collected or processed. Throughout the Privacy Policy, we use various legal and technical terms. An explanation for these can be found in the section entitled "Definitions". As the persons responsible for data processing, we have taken various different technical and organizational measures to ensure the personal data that we process is protected as completely as possible. Internet-based data transfer can however create security gaps, which means that absolute protection cannot be guaranteed. For this reason, you also have the option to communicate personal data to us through alternative methods, i.e. by telephone. This Privacy Policy applies to personal data of our customers and suppliers, as well as of the visitors to our website. If you do not agree with a certain aspect of our Privacy Policy, you are entitled to certain legal rights, where applicable. These are described in the respective section below. 1. What personal data do we collect? User data: If you are a customer of eac Laboratories s.a., i.e. a user of our software, we must collect and use certain personal data in order to provide the right services to you, e.g.: to deliver goods ordered, to distribute updates and patches for your software, to ensure that your software's licence is properly managed and to prevent product piracy, as well as to provide you with information about offers which could be of interest to you. Supplier data: We require certain information from our suppliers and providers in order to ensure that operations run smoothly. This includes taking contact details for the responsible person in your company in order to communicate with them. We also require further information such as your bank details, so that we can pay you for the services that you have provided (subject to contractual agreement). Visitors to the website: We do not collect data from visitors to the website. 2. From whom is personal data collected? User data: We generally only collect your personal data directly from you. Supplier data: We only collect your personal data directly from you in the course of working together with you. Visitors to the website: When you visit the website, we do not collect data using cookies. We only collect data from you when you contact us via the websites, for example when you enter information into a contact form. 3. Why we collect personal data and what we use it for User data: We collect and use information about our customers (i.e. users) primarily to make sure that the contractual agreement between you and eac Laboratories s.a. is properly implemented in order to ensure a smooth business relationship. For example, we require personal data in order to process sale and license agreements and so that we can send you the products that you have ordered. A user account, which stores personal data, is required to use our software. We require this in order to offer you multi-user licence management and to prevent product piracy. We also partly require personal data from you in order to provide you with our services (such as customer support) in the best possible way. Supplier data:We use your personal data primarily for two reasons: The first is to make sure that the contractual agreement between you and eac Laboratories s.a. is properly implemented in order to ensure a smooth business relationship. The second is to ensure compliance with legal regulations. Visitors to the website: We do not collect data from visitors to the website. 4. Disclosure of personal data User information We transmit your personal data for the following reasons: The first is to ensure that you receive the goods that you have ordered from us (i.e. transmission to a delivery service provider), to payment service providers like PayPal, to companies that dispatch the newsletter for us and/or to companies that provide us with support services. Supplier information Unless you have specified otherwise, we can disclose your information to any of our group companies as well as associated third parties, e.g. service providers and organizations which we use and provide services for. Visitors to the website EAC Laboratories s.a. will never transmit your personal data any third parties such as  web analytics service providers, affiliate networks, marketing automation platforms and social media services. 5. Duration for which we store personal data The criteria for the duration of storage for personal data is the respective legal retention period, after which the data will be deleted. In addition to this, we save the respective data only provided that they are still necessary for the fulfilment of a contract. 6. Rights of the person affected Which rights do you have in relation to your personal data stored by us? Even if we already hold your personal data, you are entitled to various rights with regard to this information. If you would like to talk to us regarding this, please do not hesitate to contact us. We will make every effort to take care of your query as soon as possible and every case will be treated in accordance with applicable legal regulations. Please note that we may record our communication in order to better solve the issues raised by you. Insofar as we save your personal data, certain legal rights apply (the "rights of the person affected"), which we will outline here. Right to access information At any time, you have the right to request us to confirm which information we have saved about you, and to request that this information be changed, updated, or deleted. We can then comply with your request. We also have the following options:We may ask you to confirm your identity, or request further information, and provided that this is permitted by law, we can decline your request. In this case, we will explain the reasons for doing so. Right to objection If we use your data because we believe this is in our legitimate interests and you do not agree, you have the right to object. We will respond to your request within 30 days. In certain cases, we are entitled to extend this period. We will usually only disagree in very narrowly defined circumstances. Right to revoke consent If we have obtained your consent to process your personal data for specific activities (for example, in order to send you advertisements), you can revoke this consent at any time. Right to correction You have the right to request that the personal data concerning you be immediately corrected or amended. Right to deletion In certain situations (for example, if we have unlawfully processed your data) you have the right to request us to delete your personal data. We will reply to your request within 30 days (in certain cases, we may however have the right to extend this period) and we will only disagree in very specific, narrowly defined circumstances – for example, if the data is absolutely necessary in order to continue to provide our services to you or to ensure the protection of our intellectual property. If we agree to your request, we will delete your data, but we will generally assume that you wish your name to be included in the list of persons that do not want to be contacted. In this way, we minimize the chance that you will be contacted in the future should your data be collected separately under other circumstances. If you do not wish this, please let us know. Right to restrict processing Instead of requesting deletion, you can also request from us that the processing of your data be restricted or blocked. We will also reply to this request within 30 days, except if we still need the data, for example in order to continue to provide our services to you or to ensure the protection of our intellectual property. Right to data portability Should you wish, you have the right to transfer your data from us to another person responsible. We will support you by transferring your data directly for you or by providing you with a copy in a standard machine-readable format. Rights relating to automated decisions (profiling) Under certain circumstances, you have the right not to be subject to a decision that has been based exclusively on automated processing and that will have legal effect against you. However, under certain circumstances we may have a legitimate interest in such automated decision-making. 7 Use of cookies Our website does not use "cookies". Commonly cookies are small text files that are saved on the hard drive of your PC (client) for a defined period. Other cookies stay on your computer and allow to recognize your computer on your next visit (permanent or persistent cookies). You can prevent cookies from being installed at any time by selecting the option "Do not accept cookies" in your browser. In addition, you can at any time delete cookies via your Internet browser or another software program. This can be done with any standard Internet browser. Use of our website As mentioned above, we do not collect data from visitors to our websites. You can use our websites without having to provide any personal data. We do not use any application of third party tools and services on our websites.   Legal basis for the processing of your data 1. Legitimate interest According to Article 6 (1) f) of the GDPR, we are permitted to process your data even without express consent, provided that if this is necessary to safeguard our legitimate interests or those of a third party, as long as your interests or your fundamental rights and freedoms requiring the protection of personal data, do not outweigh this. We do not believe that the following activities adversely affect persons in any way. On the contrary, they help us provide more tailored and efficient services to you and are therefore beneficial to all parties. However, you still have the right to object to our processing of your personal data on this basis, as mentioned above. User data: We must ensure that our business activities run smoothly, so that we can continue to provide you with our products and services of the usual quality and at a reasonable price. For this reason, we require your data in order to fulfil our contracts with you, to bill you for our services and supply you with our products, to answer your support queries and so that we can provide you with updates and patches for your software. Lastly, we also require your data in order to protect our intellectual property in the form of our software and content from misuse and piracy by using the data stored in your user account. It is therefore in our legitimate interests to use your data. We have our own legal obligations and it is in our legitimate interest to insist on their fulfilment. If we believe in good faith that this is necessary, we may therefore disclose your information for the purposes of law enforcement or tax collection or actual or threatened disputes. Supplier data: We use and save personal data from persons within your organization to use your services as one of our suppliers or service providers. We also save your financial data so that we can pay you for the services that you have provided. We assume that all the activities in this area to be in our legitimate interest as recipients of your services. 2. Agreement Under certain circumstances, we may need your consent to process your personal data in connection with certain activities. Depending on what exactly your data is needed for, we will either ask for your explicit consent via "opt-in" or silent consent via "soft opt-in". According to Article 4(11) of the GDPR, consent (via opt-in) "is classed as "any voluntary declaration of intent, in an informed and unequivocal manner, in the form of a declaration or other clear affirmative act, with which the person concerned indicates their consent to the processing of personal data concerning themselves"." Put simply, this means that: you must voluntarily give us your consent without us putting any kind of pressure on you; you must know what you are granting consent for - we will therefore ensure that we have provided you with sufficient information; and you must give us your consent in the form of a positive, affirmative act. In most cases, we will provide you with a field that you must mark so that this requirement is clearly and unambiguously fulfilled. We keep a record of the consent that you have given in this way. As previously mentioned, in some cases consent by soft opt-in is sufficient. We may advertise products and services that are related to the products we offer (especially our software and the content we offer) and services (for example in the hosting area), provided that you have not actively unsubscribed from these communications. As previously mentioned, you have the right to revoke your consent to these activities by contacting our data security officer 3. Assertion, exercise or defence of legal rights Sometimes it may be necessary for us to process personal data in connection to the pursuit or defence of legal claims. This may occur, for example, if we require legal advice in relation to legal proceedings or are legally obliged to retain or disclose certain information in the course of legal proceedings. Definitions The EAC Laboratories s.a. Privacy Policy is based on terms used by the European directive and regulation provider at the point when the General Data Protection Regulation (GDPR) was issued. Our Privacy Policy is intended to be easy to read and understandable for the public as well as for our customers and business partners. Therefore, we would like to explain in advance the terms used. In this privacy statement, we use the following terms amongst others: "personal data": Personal data is all the information which refers to an identified or identifiable natural person. A natural person is identifiable when they can be identified directly or indirectly, in particular by assignment to an identifier such as a name, an identification number, location data, an online identifier or one or more special characteristics that express the physical, physiological, genetic, psychological, economic, cultural or social identity of this natural person. "person concerned": A person concerned is any identified or identifiable natural person whose personal data is processed by us. "processing": Processing is any operation or series of operations carried out with or without the aid of automated procedures in connection with personal data. These include, but are not limited to, the collection, arrangement, storage, adaptation or alteration, reading, retrieval, use, disclosure by transmission, comparison or linking, restriction, deletion or destruction of personal data. "profiling": Profiling is any kind of automatic processing of personal data that involves using this personal data to assess certain personal aspects that refer to a natural person, especially in order to analyze or predict aspects related to work performance, economic condition, health, personal tastes, interests, reliability, behavior, place of residence or relocation of this natural person. As a responsible company, we refrain from using any sort of profiling. "Pseudonymization": Pseudonymization refers to the processing of personal data in a way in which it can no longer be assigned to the specific person concerned without the use of additional information. "responsible party": The responsible party is a natural or legal person, authority, institution or other body that alone or together with others decides on the purposes and means of personal data processing. "contract processor": A contract processor is a natural or legal person, authority, institution or other body that processes the personal data on behalf of the responsible party. "receiver": A receiver is a natural or legal person, authority, institution or other body that discloses personal data, regardless of whether this is relating to a third party or not. However, authorities which may receive personal data under Union law or the law of the Member States within the framework of a particular investigation mandate are not considered as recipients. "third party": A third party is a a natural or legal person, authority, institution or other body other than the person concerned, the responsible party, the data processor and persons authorized to process the personal data under the direct responsibility of the person responsible or the data processor.
eac Laboratories s.a. Route d‘Eupen 212 B-4837 Baelen email info@eac.be
The mentioned product names may be registered trademarks of their respective owners. All images are presented exclusively for a better understanding of the text content and may only be used for this purpose. Any reproduction rights are reserved. No part of this website - whether text or images - may be reproduced in any form without expressed written consent from EAC Laboratories s.a. and respective third parties content owners. Imprint   |  Privacy Policy                                       Copyright © 2003-2019 eac